Sales Support Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we create beautiful things crafted to last—so you can be yourself.

Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are part of a global brand portfolio with optimism, innovation, and inclusion. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

The Sales Support Associate role is essential to the store’s success and efficiency, contributing to brand commitment when servicing customers. You will leave a lasting impression through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work supporting the flow of product from receipt through the point of sale is essential.

Sample of tasks required of role:

• Greeting the customer with a smile, eye contact, and your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add-ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by thanking the customer and providing a reason to return
• Represent Coach brand appropriately

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate discrepancies to Store Management
• Process shipment/transfers according to Coach standards and time frames
• Organize and clean stock room daily, including offsite/remote warehouse as applicable
• Shift/organize product in stockroom; react to sell-through and make room for new product
• Manage stock levels/product ownership in back-of-house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell-through and execute visual merchandising needs
• Support sales floor activities, as directed
• Communicate information on price points, features/benefits, color and stock availability to customers
• Respond to customer requests confidently; partner with sales team or Store Management when needed
• Uphold housekeeping standards

• Drive For Results

• Customer Focus

• Creativity

• Interpersonal Savvy

• Learning on The Fly

• Perseverance

• Dealing with Ambiguity

Experience: 1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), ability to use walkie talkie, read price and product release sheets.

Physical: Ability to work at a fast pace; communicate effectively with customers and team; move around the sales floor, stock room, and shelves; climb, bend, and kneel; frequently lift up to 25 pounds and up to 50 pounds to process shipments/transfers.

Schedule: Ability to meet Coach Scheduling & Availability expectations, including flexible hours, nights, weekends, and holidays with high retail traffic.

Note: This document serves as a sample of duties and responsibilities and does not exhaustively list all performance requirements.

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly

• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not consider protected characteristics. These decisions are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or other legally protected bases.

Americans with Disabilities Act (ADA)

Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. For accommodation requests during the application process, contact Tapestry People Services at or e

Visit Coach at

Base Pay Range: $15 to $20 per hour.

Benefits include medical, dental, vision, 401(k), paid parental leave, commuter benefits, disability insurance, and tuition assistance. See the complete list of U.S. Corporate Compensation & Benefits.