Retail Sales Lead; King of Prussia Mall

Retail Sales Lead (King of Prussia Mall)

King of Prussia, Pennsylvania

Squishable is a close-knit team of designers, artists, pop‑culture fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest, and sometimes downright unusual plush and lifestyle products in the world, supported by a millions‑strong fan community cheering us on. Our offices are located in a sunny Soho loft in NYC and downtown Washington, DC.

WHO ARE WE?

We are Squishable! Products and people are at the core of why we do what we do every day. We strive to create a customer experience that shares our love and passion for the brand while building long‑lasting relationships with our customers…turning friends into fans. As we experience rapid growth, we are looking for career‑driven leaders who are obsessed with creating a unique and exceptional customer experience.

These leaders will represent the brand where it matters most—in front of our customers—and help shape the voice and character of the Squishable store experience.

The ideal candidate is a natural‑born leader who loves the store experience. They are passionate, driven, highly organized, and eager to bring happiness into people’s lives. They are confident, creative, friendly, adaptable, and can consistently perform at the highest level.

• Understand organizational objectives and make decisions with the Store Manager that align with company priorities and values
• Enforce sales strategies, initiatives, and growth across all categories
• Productivity Management: hold self and sales team accountable for personal sales
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives)
• Solution‑oriented and forward‑thinking in resolving customer issues; partner with Store or District Manager/Regional Manager as appropriate
• Develop individual and team product knowledge skills to stay up‑to‑date on all current Squishable in‑store products
• Assist in supervising the team on a daily, weekly, and monthly basis to meet goals and utilise company tools; empower others and encourage individual growth
• Provide constructive feedback to Store Manager and coach performance to a higher standard

• Two plus years of relevant supervisor experience in a high‑volume, fast‑paced, customer‑facing environment
• Passion for people—dynamic, engaged, and inspiring leader who empowers, motivates, and develops team members
• Exceptional organisational and communication skills with the ability to balance priorities and deliver results in a fast‑paced, entrepreneurial environment
• Ability to give and receive constructive feedback, fostering an open and transparent culture of high performance
• High emotional intelligence and empathy, able to manage a diverse team
• Team player who fosters a collaborative and engaged teamwork environment
• Willingness to work a flexible schedule, including early mornings, nights, overnights, weekends, and holidays as needed
• Proficient with Microsoft Office Suite or related software
• Ability to transport stock as required; lifting cartons up to 25 lb.
• Pay rate is $15 an hour
• A fun, welcoming workplace where creativity and personality are encouraged
• Career growth opportunities (many associates and sales leads become store managers)
• Employee discounts (including our plushies)
• 401(k) matching

At Squishable, we value, celebrate, and support diversity and inclusivity across our community, and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skillsets. We do not discriminate against any applicant’s race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or veteran status.