Sales Associate - King of Prussia

Join to apply for the Sales Associate - King of Prussia role at Cartier
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At Richemont Americas, we aspire to reflect the ever‑changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated.

As an Ambassador of the Maison, you achieve and exceed sales targets as directed by management and proactively develop your client portfolio. You ensure a unique client experience throughout all touchpoints and participate actively in the daily operations of the boutique.

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales.
• Provide after‑sales support to clients if a Cartier after‑sales dedicated area/staff is not available.
• Adapt approach according to the client’s needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after‑sales clients in accordance with Maison values, acting as a referent and providing recommendations that will provide an exceptional client experience.
• Remain current on industry news and competitor developments.
• Client Relationship Management: cultivate new and existing client relationships through exceptional service and other Maison‑specific CRM initiatives; partner with management to develop a plan for your clients and prospects; consistently and accurately capture client data for follow‑up and relationship building, effectively utilizing the tools that are available; appropriately resolve client issues/concerns and elevate as needed to management; partner with management to support, and participate in, in‑store and off‑site events and networking.
• Daily Boutique Operations: understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique; assist with daily set‑up and breakdown of the boutique, and communicate on any maintenance issues; assist in the merchandising and daily maintenance of displays and back‑stock; actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit;
  
  assist with special projects, as needed (i.e., price changes, supporting back‑office responsibilities, etc.).

• Education: College degree preferred.
• Required Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment; general knowledge of timepiece movements.
• Technical
  
  Skills:
  
  Ability to work in a fast‑paced retail store environment; computer and internet savvy; MS Office experience required; SAP knowledge preferred.
• Personal Skills/Abilities: Additional language skills are a plus; excellent interpersonal and communication skills required; strong understanding of Customer Service needs and Customer (internal and external) priorities; strong attention to detail with the ability to handle multiple tasks simultaneously and with precision; being a genuine Maison Ambassador; uphold Cartier image by maintaining professional demeanor at all times and being an ambassador for the brand;
  
  self‑starter with a team‑player approach; must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance, disability benefits, and 401(k) with employer match.
• Paid time off, wellness reimbursement benefit, and access to the employee assistance program.
• Volunteer days off and support for local community initiatives.