Senior Store Manager

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This range is provided by Natuzzi Americas, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$90,000.00/yr - $95,000.00/yr

Direct message the job poster from Natuzzi Americas, Inc.

Natuzzi Italia - Americas: we are searching for an experienced SHWROOM STORE MANAGER / DIRECTOR to lead our direct store in King of Prussia, Pennsylvania (USA).

Short description of the role:

Showroom Manager/Director – Natuzzi Italia (KOP - Pennsylvania).

We are excited to welcome a dynamic Showroom Manager who will lead our store into its next chapter.

We are looking for a positive, optimistic leader with a strong entrepreneurial mindset, a passion for design, and the ability to build and inspire a high-performing team.

About Natuzzi Company

Guided by founder Pasquale Natuzzi, the brand continues to invest in product innovation, design, marketing, and training to shape our future.

For over 65 years, Natuzzi Company has embodied Italian luxury—where exceptional design, craftsmanship, beauty, and comfort come together with sophistication.

Natuzzi Italia's products are made exclusively in Italy and serves the global luxury market.

About Natuzzi Values:

Natuzzi Italia takes pride in fostering a work environment that is based on respect, honesty and enthusiasm. A Company that exceeds expectations in every step, from showroom presentation, through the phases of the Selling Ceremony, until the delivery of the product to customers, with a dedicated follow-up. A Company that offers opportunities to succeed, to learn and to grow.

About Showroom Director Role

As Natuzzi Americas continues its U.S. growth, we are seeking a Showroom Director who embraces our harmonious culture and leads with an entrepreneurial approach. This leader is passionate about design, committed to developing people, and focused on driving both the client experience and overall showroom performance.

Our experienced Store Manager is a trained retail professional, with a design background, who is passionate about luxury home furnishings and skilled to create durable relationship with customers. A Brand Ambassador, who strongly believes in the Brand and its Values.

The Store Manager is responsible for the entire management of the Store:
Store Staff, Retail Operations (including Store Maintenance), Customer Care, CRM.

The Store Manager’s objectives are measured by the achievement of dedicated KPIs, with the constant aim to maximize sales while providing to the store customers an excellent shopping experience. Increase customers’ loyalty.

About Position - Key Results' Areas

• Achieve and exceed Store sales goals
• Demonstrate strong business acumen and clarity of purpose with an entrepreneurial approach.
• Foster a high-performance environment built on teamwork, trust, integrity, and accountability.
• Create strategic action plans that drive sales growth and overall showroom performance.
• Full P&L responsibility including forecasting, expense management, and profitability.
• Store Sales Performance Analysis. Define specific Action Plans to achieve objectives
• Define sales staff budget, kpi’s targets and qualitative objectives. Lead individual and team performances
• Store cost management and monitoring;

Client Journey:

• Deliver an elevated, end-to-end luxury client experience, including after-sales care.
• Serve as a passionate brand ambassador by communicating Natuzzi’s design philosophy, craftsmanship, and heritage.
• Guarantee within the store the implementation of all sales tools and guidelines concerning Selling Ceremonies, In-store communication, Visual Merchandising, use of Customer Cards
• Ability to deliver Story Telling, Brand Heritage, Product Story and create a Customer Experience
• Visit, analyze and be informed on Competitors
• Manage after sales matters and customers’ claims
• Increase CRM store customer list

People Development:

• Build an inspired, capable team by empowering associates to be curious, creative, empathetic, and courageous.
• Provide ongoing coaching and development to elevate talent and performance.
• Lead the team in achieving daily,…