Operations Manager- Service​/Repair; Philadelphia

Operations Manager
- Service/Repair (Philadelphia)

Join to apply for the Operations Manager
- Service/Repair (Philadelphia) role at TK Elevator.

The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Manager
- Service/Repair in Philadelphia, PA.

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Monitors the three callbacks in 30 days program and takes a lead in keeping cancellations under 3%.
• Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Administers parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Performs other duties as may be assigned.

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

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