District Manager, Janitorial Services

Overview

GDI Services provides best-in-class integrated, high-level facility maintenance services to the United States and Canada. With over 30,000 team members and nearly a century of experience, we deliver environmentally friendly processes and exceptional client satisfaction.

This Service Manager supervises field staff, including Account Managers and Supervisors. The role plans, organizes, and directs a mixed portfolio of accounts to ensure services exceed client expectations, maintaining existing relationships while driving growth in the market.

• Maintain existing client relationships through networking and high-level facility management.
• Maintain open communication with clients to allow them to freely share opinions of our services and contract management.
• Ensure union agreements, employee handbooks, and other agreements pertain to the facilities we service.
• Review and oversee budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service.
• Work side by side with Business Development teams and Account Managers to facilitate successful operations of all facilities.
• Develop and implement long-term solutions to address customer needs.
• Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills, etc.).
• Ensure all customer and quality standards are met by touring buildings with supervisors and staff, reviewing overall cleanliness, and reviewing contracted scope of work.
• Act as spokesperson representing the company’s interests and perform any additional duties designated by management or as necessary by current business conditions.

• 5+ years of commercial janitorial multi‑unit management experience.
• Effective communication skills – both written and verbal.
• Strong interpersonal skills.
• Networking skills – ability to create warm and friendly relationships with clients and peers.
• Customer focus – staying in tune with customer expectations about quality and service.
• Quality improvement – emphasizing high quality and taking action to improve.
• Efficiency – using time and resources efficiently.
• Problem solving – assessing the problem and finding solutions.
• Accountability – personally exemplifying responsible and honest behavior.
• Strong experience using Excel and the Microsoft Office Suite.

GDI, Inc. is an Equal Opportunity Employer.