General Manager

Role Summary

Allure Aesthetics is a high-performance medical aesthetics practice known for precision, natural results, and an elevated patient experience. We are seeking an exceptional General Manager to serve as the on-site operational leader, ensuring the practice runs smoothly each day, team standards are upheld consistently, and the client experience is executed at the highest level. This role is ideal for a leader who thrives in accountability, execution, and service excellence.

You will provide day-to-day leadership for the location, owning operational rhythm, team performance, and real-time problem solving, while partnering closely with the Director of Operations on systems, improvements, and readiness for future growth.

The General Manager is accountable for:

• Daily operational execution and flow
• Team standards, performance, and follow-through
• Patient experience consistency and hospitality
• Inventory, ordering, and supply readiness
• Cash controls and front desk operational integrity
• Implementation of operational systems and SOPs

• Provide day-to-day leadership for the practice and team, including managing "on-call" emergencies when the practice is closed
• Set the tone for professionalism, warmth, and high standards
• Run huddles and maintain strong weekly team rhythms
• Conduct regular 1:1 check-ins and follow through on performance expectations
• Coach, develop, and support employees while holding standards consistently
• Partner with leadership on hiring decisions and corrective action when needed
• Ensure internal communication is clear, timely, and respected

• Ensure each patient interaction reflects Allure’s experience standards
• Monitor the day-to-day experience across front desk, support team, and provider flow
• Handle escalations and concerns with polish, urgency, and sound judgment
• Implement solutions that prevent repeat issues and improve consistency
• Protect the Allure brand experience at every touchpoint

• Own the daily operational rhythm: schedule flow, staffing, breaks, room readiness, and on-time performance
• Anticipate bottlenecks and solve constraints proactively
• Maintain real-time awareness of what is happening throughout the practice
• Create structure, clarity, and calm in a fast-paced environment
• Ensure the location runs efficiently without compromising experience standards

• Own inventory levels across clinical supplies, retail, and office needs to ensure the practice is consistently prepared
• Place orders, maintain par levels, and prevent stockouts and over-ordering
• Receive, reconcile, and organize incoming shipments; ensure proper storage and rotation where applicable
• Maintain clean, consistent inventory systems
• Monitor and help reduce waste, expired items, and preventable losses

• Oversee daily cash drawer procedures to ensure accuracy, consistency, and accountability
• Maintain clear opening/closing cash handling processes and ensure adherence across the front desk team
• Investigate discrepancies promptly and implement solutions to prevent repeats
• Ensure deposits and cash controls follow internal policy and operational best practices
• Maintain a culture of trust, professionalism, and precision in all financial handling

• Track and improve key operational and experience metrics
• Identify trends, gaps, and root causes, then drive corrective action
• Ensure policies and standards are consistently followed
• Partner with leadership to roll out new systems and improvements
• Maintain consistent performance expectations across all teams and roles

• Reinforce the “Allure Way” through coaching, repetition, and clarity
• Ensure new hires are trained thoroughly and reach standard quickly
• Maintain ongoing training rhythms and reinforce service and operational standards
• Improve team engagement, retention, and professionalism through leadership
• Serve as a steady culture leader: high standards, high empathy, and high support