Senior Manager, Microsoft Cloud Infrastructure and End User Services Delivery

Senior Manager, Microsoft Cloud Infrastructure and End User Services Delivery

Position Title:

Senior Manager, Microsoft Cloud Infrastructure and End User Services Delivery

Department:
Information Technology

Location:

King of Prussia, PA

Date: Q4 2025

We are seeking a highly skilled and hands‑on Microsoft Cloud Infrastructure and end user tech stack to oversee IT support operations, manage the Microsoft 365 environment, and ensure reliable IT services across the organization. The ideal candidate will bring proven experience in the IT consulting sector with 500+ employees, with strong technical expertise in Microsoft 365, Intune, Okta, and IT service management.

This role requires a blend of operational leadership, technical administration, vendor management skills, and a customer‑focused approach to deliver secure and compliant IT services.

• Lead and mentor the third‑party Help Desk team, fostering a culture of accountability, collaboration, continuous improvement, and customer satisfaction.
• Plan and execute enterprise‑wide technology rollouts, ensuring successful adoption and minimal disruption to business operations.
• Manage ticketing workflows, escalations, and service delivery in line with SLAs and KPIs.
• Ensure IT operations align with business and compliance requirements (GxP, FDA, or relevant pharma regulations).
• Provide escalation support for complex technical and business‑critical issues.

• Administer and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, One Drive, Intune, and Azure AD).
• Oversee user lifecycle management, licensing, permissions, and access policies.
• Manage and integrate identity and access management solutions, including Okta and Azure AD.
• Ensure security, compliance, and governance across Microsoft 365 and identity platforms.

• Oversee endpoint management, patching, backups, and monitoring (Intune or equivalent tools).
• Maintain IT asset inventory (hardware, software, licensing) with accurate lifecycle tracking.
• Manage vendor and consultant relationships, including contract negotiations and escalations.
• Ensure compliance with industry regulations, corporate policies, and IT security standards.
• Support hybrid environments (on‑prem Active Directory + Azure AD).

• Implement repeatable practices for incident, problem, and change management.
• Develop and maintain IT documentation, SOPs, and knowledge base.
• Identify opportunities for automation, process efficiencies, and technology upgrades.
• Stay current with industry trends, regulatory requirements, and emerging technologies.
• Track advancements in Microsoft platforms, evaluate opportunities to leverage new features, and champion their implementation to drive business value.

• A leader and team player with excellent communication skills.
• 8+ years of IT operations, technical support, or Office 365 administration experience, with at least 2 years in a team lead role.
• Proven experience in a 500+ employee organization and/or IT consulting.
• Hands‑on experience with Okta or similar identity and access management solutions.
• Strong knowledge of IT service management frameworks (ITIL, service delivery metrics, SLA/KPI management).
• Excellent leadership, problem‑solving, and communication skills.
• Strong background in endpoint security, mobile device management, and SaaS/cloud adoption.
• Prior experience leading IT transformation projects in consulting or pharmaceutical industries.

• Microsoft or security‑related certifications (MS‑100/101, AZ‑104, MD‑101, SC‑300, or equivalent).
• Limited travel.

As set forth in Paratek Pharmaceuticals’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.