Senior User Experience Researcher

Full Job Description

Fiserv is seeking a Senior User Experience Researcher to proliferate the voice of the customer for a suite of financial services products. In this role, you will work collaboratively with product, engineering, commercialization, design, and other researchers to incorporate research-based insights into the product development strategy and lifecycle.

As a Senior User Experience Researcher, you can look forward to…

• Immersing yourself in our customers journey to identify the largest pain points and ideas for new, high-impact directions for our products
• Collaborating with product managers throughout scoping and researching a new project to make sure we are solving the underlying problems for our users
• Performing usability testing with end users before new features go live in our software and mobile app
• Running pilot programs for new product launches, and communicating findings back to our product and engineering teams
• Sharing your expertise and best practices with junior researchers on the team

You are the kind of person who…

• Likes to see a project through to completion, from developing the initial research plan to supporting the product and engineering teams through the final product launch
• Is known for their storytelling abilities, and can help a CEO or a junior software developer understand the value of research findings
• Launches and iterates quickly, learning from each cycle of feedback
• Has experience building user personas, prototyping, and planning remote studies
• Strives in a collaborative, agile software engineering environment

Basic Requirements

• Bachelors Degree
• 5-7+ years performing user research

Preferred Qualifications

• Masters degree or certificate/bootcamp in a human-centered design, UX research, or similar program
• Financial Technology, Payments, Banking, or Financial Services industry experience
• Experience with incorporating quantitative and qualitative methodologies
• Minimal travel required. One to three domestic trips per year.

* Please submit a portfolio of research projects in your application*