Intake Coordinator; Bilingual

Overview

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards.

As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

The Intake Coordinator processes all incoming patients, monitors patient flow, answers telephone to Company standards, and schedules/confirms patient appointments. The Representative communicates between the patient and office to ensure all protocols are being followed and uses a strong working knowledge of medical terminology to address patient inquiries, solve problems and promote services.

• Ensure customers' expectations are exceeded by directing and communicating patient needs effectively and efficiently
• Contact attorneys regarding client no-show appointments
• Answer phone calls courteously, collect and document detailed information, and route phone calls appropriately based on office protocols
• Efficiently provide basic office administrative support tasks such as emails, updating spreadsheets, e-faxing, etc.
• Follow HIPAA regulations
• Communicate efficiently via phone and email
• Communicate information to patients regarding procedures being, or to be, performed
• Work as part of a team and also work independently
• Other duties as assigned

• High School diploma or GED equivalent
• Knowledge of insurance plans, workers’ compensation, personal injury, and HIPAA guidelines

• Excellent verbal and written communication skills
• Phone and computer proficiency
• Communication skills
• Multi-tasking skills
• Strong problem solving and organizational skills
• Attention to detail
• Typing – 50+ WPM
• Bilingual (Spanish/English) preferred, but not required

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through Care First with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through Working Advantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.