Collections Analyst

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front‑line role in the battle against single‑use plastic water bottles by delivering on‑demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle‑free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water‑based beverages for a fixed monthly fee, typically under a long‑term bundled service and rental subscription agreement.

Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private‑equity‑backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico.

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state‑of‑the‑art water filtration and treatment products. These products include water softeners, drinking water systems, whole‑house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries.

Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what’s right

Consistently deliver exceptional results

The Collections Analyst will prepare and make collections outreaches to all past‑due customers via telephone or an approved method of written communication, recording detailed notes in the system of record upon completion. The Collections Specialist is driven and passionate about reducing delinquency and providing outstanding service to our customers, treating all our customers and team members ethically and respectfully, creating relationships built on trust.

• Negotiate with customers to resolve outstanding balances, securing mutually beneficial payment arrangements to maximize cash collections.
• Escalate accounts for assistance with collections in accordance with the established escalation path.
• Reconcile and resolve customer discrepancies caused by missing invoices, billing errors, unapplied and misapplied cash, providing customers with copies of invoices and statements upon request.
• Place accounts with a third‑party collections agency when internal collections efforts have been exhausted.
• Submit requests for credits to customer accounts where an invoice discrepancy or another qualifying circumstance exists.
• Evaluate customer accounts prior to releasing credit holds that prevent service.
• Interact with Finance, Account Management and other departments to provide specific and timely information as requested.
• Achieve KPIs: meet/exceed all position‑specific key performance indicators/metrics (KPI’s).

• College degree preferred.
• Prior business‑to‑business collections experience required.
• Results‑oriented self‑starter who understands the big picture and can thrive in a fast‑paced, constantly changing environment.
• Ability to professionally communicate both with internal and external customers.
• Excellent customer service skills with the ability to negotiate when necessary and handle difficult customer situations.
• Strong organizational, time‑management and analytical skills with attention to detail.
• Proficiency with Microsoft Office Suite with emphasis on Excel and Outlook.
• Experience with Salesforce is a plus.

$50,000 - $56,000 a year

Equal Opportunity Employer

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