Global Regulated Market Solutions Lead - Dubai​/UAE

Overview

The Global Regulated Market Network Solutions Lead is responsible for identifying and developing new and improved solutions and/or partnerships to drive innovation and competitive advantage; driving continuous improvement of existing solutions to improve customer experience and market competitiveness; creating and maintaining a governance model to oversee existing regulated market solutions and related activities.

Here’s what you will do:

• Lead partnership development and new market opportunity development
• Review existing solutions to identify proposition gaps by country, product, or solution
• Create a roadmap to improve or implement new partners and/or solutions, prioritizing the Middle East and other markets that align to commercial opportunity

• Reevaluate current cross-compliant (local insurer product) solutions and revamp or modify to better meet client expectations
• Assume business leadership of regulated market solutions process improvement projects, acting as sponsor for programs in place (UAE, Saudi Arabia, Australia)
• Ensure new solutions (Qatar, Oman) are integrated into governance processes and maintain ongoing focus on process improvement, customer experience, and competitive position
• Work with different BCBS GS departments to ensure continuous process improvement to increase efficiency, financial outcomes, and enhance member experience for clients needing locally compliant solutions
• Develop a roadmap to prioritize and implement enhancements, partnering with PMO, Operations, Chief Strategy Officer, Commercial teams, and related functions to lead change efforts

• Relationship lead for current and prospective network partners (Bupa Global, Bupa Arabia, and other related party vendors supporting the solution)
• Primary focus is the Middle East region (UAE, Oman, Qatar, Saudi Arabia, Bahrain); global focus (Australia, Netherlands, Brazil, etc.) as market needs develop
• Establish and maintain program governance including routine review and tracking of program performance, SLAs, and other metrics to ensure customer, financial, and compliance objectives are met
• Engage internal and external functions to ensure solutions deliver customer and competitive market needs, including commercial, product, service, global healthcare, legal and compliance, and finance
• Partner with the global service team and client management team to support effective problem-resolution processes and maintain high delivery standards
• Ensure comprehensive training and communications to maintain organizational awareness of programs and solutions; partner with other functions (product, client management, etc.)
• Collaborate with Compliance team and outside counsel to investigate complex compliance issues as needed

• Leverage broad knowledge of the globally mobile healthcare segment, network knowledge, and local market solutions to support strategic projects
• Identify opportunities to support growth strategy leveraging local market solutions, competitor insights, market changes, etc.

• Minimum of bachelor’s degree preferred; or commensurate work experience
• 5-10 years of international insurance experience
• Outgoing personality
• Ability to work effectively with international providers, partners and internal staff
• Extremely detail oriented
• Substantial international travel or expatriate experience preferred
• Excellent knowledge of world geography
• Fluency in one or more foreign languages preferred
• Familiarity with assistance and security functions
• Familiarity with Microsoft Office, especially Word and Excel
• Familiarity with Salesforce and SharePoint a plus
• Local resident and certified eligibility to work in-country (Dubai/UAE) REQUIRED

A very competitive salary and benefits package including medical benefits, travel and much more!