Account Specialist

Summary

Oversees all activities related to building and managing strong relationships with key direct and buyback accounts. You will work with internal and external partners to increase sales and profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

• Network with key clients and key suppliers to identify and address specific needs
• Conduct weekly, monthly, and/or quarterly meetings with key customers and/or suppliers to drive process improvement
• Serves as a point of escalation for key Direct and Buyback Accounts, internally and externally
• Develop and maintain relationships with customers to ensure long-term success
• Act as liaison between customers and internal teams ensuring client requirements are met
• Handle all calls and cases for assigned key customers
• Ensure brand consistency
• Maintain high customer satisfaction ratings, according to company standards
• Stay up-to-date with internal and external developments and suggest ways to increase sales
• Work with procurement and forecasting teams to ensure stocking levels are accurate
• Manage process from order to cash for assigned customer
• Review open order report for assigned locations
• Coordinate with inventory, dispatch, operations and billing on orders that require attention
• Work with sales for assistance on approved task list
• Work Emergency line during assigned time

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance.

Interpersonal - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control.

Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Team Work - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.

Business Acumen - understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Diversity - shows respect and sensitivity for cultural differences.

Ethics - treats people with respect; keeps commitments;
Inspires the trust of others.

Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on-time or notifies appropriate person with an alternate plan.

Planning/Organizing - prioritizes and plans work activities; uses time efficiently.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B.A.) from four-year College or University with 3-5 years related experience and/or training or equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of employees, managers, and customers.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

To perform this job successfully, an individual should have knowledge of Word, Excel and PowerPoint, and experience working in an enterprise-wide system.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations…