Administrative Debt Collector

King of Prussia, PA | Hybrid (2 days on-site)

Contract Duration: 3–6 months (potential to extend or convert)

Soni’s client is seeking a Collections Specialist to provide administrative and customer support to the collections team by managing non-collection tasks and inbound customer communication. This role is designed to keep core collectors focused on outbound, dollar-collecting activity and is not a traditional collections position
. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced, high-volume environment.

• Send, print, and distribute invoice copies, including ad hoc invoices
• Pull and provide contract documentation as requested
• Submit credit memos, including late fee and finance charge adjustments across multiple periods
• Update and maintain accurate customer and contact information
• Perform administrative tasks within Salesforce, including account reassignments
• Identify and flag delinquent accounts for collector follow-up
• Post post-dated R12 payments on a daily basis
• Communicate with customers via phone and written correspondence (non-aggressive)
• Notify Account Managers regarding end-of-lease matters as needed
• Scrub and confirm administrative assignments at the beginning of each month (Admin and C2)
• Handle inbound calls and limited outbound dialing related to account support
• Complete additional administrative duties as assigned by management

• Administrative support and/or collections experience preferred
• B2B experience strongly preferred
• Experience working in a fast-paced, high-volume environment
• Strong organizational skills with the ability to manage multiple priorities
• Ability to work independently with minimal supervision

• Strong time management and prioritization skills
• High attention to detail and accuracy
• Quality-driven and results-oriented mindset
• Comfort navigating multiple systems simultaneously
• Proficiency with Microsoft Office products is a plus

$20 to $24 an hour

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Note:

Pay is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.

Please apply for immediate consideration!