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Program / Project Manager Operations Manager

Dialer & Capacity Planning Lead - Multi-Channel Ops

Job in Kilmarnock, East Ayrshire, KA3, Scotland, UK
Listing for: PRA GROUP, INC.
Full Time position
Listed on 2026-03-12
Job specializations:
  • Management
    Program / Project Manager, Operations Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A prominent global finance company in Kilmarnock is seeking a Contact & Capacity Planning Manager to lead and optimise contact operations and capacity planning. You will manage a multi-disciplinary team, drive performance improvements through data analysis, and ensure compliance with OFCOM guidelines. The ideal candidate will have a strong background in contact centre management and capacity planning methodologies, along with excellent problem-solving and analytical skills.

This full-time role offers an opportunity to significantly impact the company's operational efficiency.
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