Information Technology Engineer

LYNK has partnered with a UK-based IT Managed Services Provider who focus on Commercial IT Support, Telecommunications and Telehealth. They are looking to recruit an IT Support Specialist to join an already well established IT Team.

The purpose of the role is to provide technical support and expertise to install and support on Scanners, systems and associated software, as well as general desktop and network devices. The role combines on-site field work with remote support and desktop support when not travelling.

This role will be split 50/50 between Service Desk support and Field Engineering. A company car will be provided for travel and when not travelling the role would be based in the office.

Working hours are usually 9am - 5:30pm with an hour for lunch, however there will be some flexibility due to travel which could mean earlier and later days.

• Around £30,000
• Paid training and support for professional development
• 33 Days Holiday
• Health & Benefits app – includes 24/7 GP access, mental health tools, discounts and more

You will have some experience or knowledge in:

• Hardware and software installation.
• Device integration.
• Desktop Support.
• Remote support tools and ITIL-based incident management.
• Excellent communication and customer service skills.

Desirable experience, but not mandatory:

• Previous experience in an MSP environment.
• Knowledge of networking and IP configuration.
• Understanding of NHS data security protocols.

• Install and configure Telehealth systems, including hardware and software components.
• Set up and service Scanners and ensure integration with client systems.
• Perform pre-installation checks and post-installation validation.
• Install Desktops, Laptops and basic networking equipment.

• Deliver 2nd and 3rd line IT support both remotely and on-site.
• Provide desktop support for hardware and software issues.
• Troubleshoot and resolve incidents within agreed SLAs.
• Liaise with third-party suppliers for escalated issues.

• Use remote monitoring tools for patching, updates, and diagnostics.
• Handle service desk tickets and maintain accurate records in our PSA systems

Apply now or reach out to for more info.