Customer Service Advisor

Ready to support colleagues with finance queries and deliver excellent service?

As a Customer Service Advisor – Finance (FCR Agent), you’ll assist over 1,500 optical, audiology, Home Visit and New Medica business areas across the UK, ROI and the Netherlands. Our team processes around 5,000 finance queries per month from our stores, suppliers and internal colleagues. You’ll dive into a variety of tasks, from taking incoming calls and logging queries for investigation to handling a daily allocation of new emails and portal queries, all while keeping your portfolio of active queries on track.

Collaboration is key in this role as you build relationships within the Finance Customer Response team and beyond, ensuring you deliver excellent service standards throughout. You’ll follow the correct escalation routes for more complex queries and provide timely solutions, always adhering to policies and procedures.

Your impact will extend beyond the day‑to‑day as you contribute to ad‑hoc projects and support continuous improvement, helping to shape our team’s annual plan.

You’ll bring customer service experience and gain invaluable exposure across various departments, developing your knowledge of all aspects of Finance. This is a fantastic opportunity to learn and grow, with study support available for customer service or accounting qualifications. Bring your positive, proactive approach and commitment to getting things right the first time, and you’ll thrive in our fast‑paced environment. If you’re eager to learn, improve and juggle multiple tasks with ease, then this role is perfect for you.

This role closes on 13th March 2026; however, we may close the advert sooner if we get inundated with high‑quality applications. So don’t delay your application, apply now – you’ll be glad you did.