Business Support Assistant

Overview

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website – NHS Ayrshire & Arran – Home ()

Position An exciting opportunity has arisen for a a Business Support Assistant within our Business Support Department based at East Ayrshire Community Hospital in Cumnock.

In support of our core purpose of working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe and Respectful.

As a Business Support Assistant based within the East Ayrshire Health Community Hospital in Cumnock, you will provide a comprehensive, community-orientated administrative and clerical support to the multi-disciplinary team based within the community hospital setting.

The role of the post holder within the team is instrumental in ensuring the flow of communication, from a variety of sources projecting a positive, professional image for the whole function and in particular when acting as first point of contact for the service.

To be the first point of contact for patients and visitors / callers to the service, ensuring that all enquiries are dealt with promptly and efficiently, providing a positive image, ensuring confidentiality is maintained at all times and adhere to all organisational policies and procedures.

You will be required to work flexibly to cover staff absences, and any periods of particular pressure.

For further information on the role please click the link below to view the job description.

• SVQ Level 3 or equivalent in Business Administration OR equivalent demonstrable experience.
• Demonstrate an understanding of the services provided by the Health and Social Care Partnership.
• Experience of working with members of the public.
• Able to liaise effectively and build relations with a range of stakeholders.
• Effective organisational and time management skills.
• Excellent communication and interpersonal skills – both written and verbal.
• A good attention to detail when producing / processing information.
• Ability to work on own initiative.
• Ability to work to tight deadlines and under pressure.
• Ability to recognise the sensitivity of information and maintain strict confidentiality at all times.
• Analytical, problem solving and decision making skills.
• Adaptable to change.
• Extensive experience in providing administrative / project support in a demanding office environment.
• Experience of engaging with a diverse and challenging range of stakeholders.
• Worked within a diverse multi-disciplinary organisation.
• Used Microsoft Office applications including Word, Excel, Access, Power Point and Outlook.

Experience of working within a multi-disciplinary team is advantageous. This post involves managing telephone calls / enquiries, emails, referral management, managing and monitoring electronic patient management systems and ad hoc admin duties required to support the service.

For further information on the requirements for the role please click the link below to view the person specification.

37 hours per week, Monday to Friday

If you want to find out more about the role, please contact Angela Holland on

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visas and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form. The Recruitment Team are unable to answer individual queries at application stage about this, please visit here for further information.

You should apply for this post by completing the application process on Job Train.

• DO NOT upload a CV as this will not be used for shortlisting purposes.
• Posts close at midnight on the indicated date. Late applications will not be accepted.
• For help to complete an application on Job Train, please follow this link:…