Service Coordinator

Service Coordinator, £13.64 per hour, Kilmarnock, Temp to Perm

Benefits

• Pay rate of £13.64 per hour.
• Working hours:
  
  Monday to Thursday 8:00am 5:00pm, Friday 8:00am 3:00pm.
• Paid hours: 40.5 hours per week.
• 30-minute unpaid lunch break per day.
• Temp-to-perm opportunity offering long-term career stability.

Responsibilities

• Answer incoming telephone calls and emails in a professional and courteous manner.
• Accurately log job requests onto the internal CRM system.
• Book jobs for clients and prepare job, contact, and description details within the CRM.
• Schedule operatives jobs efficiently, taking geography and priority into account.
• Dispatch job details directly to engineers PDAs.
• Provide day-to-day administrative support across all contracts.
• Liaise effectively with clients, customers, contractors, and internal departments.
• Ensure agreed processes, procedures, customer service standards, and timescales are consistently met.
• Communicate clearly and effectively via telephone and email.
• Support continuous improvement initiatives and adapt positively to change.
• Undertake any other reasonable duties as requested by the line manager, with duties reviewed as part of performance appraisals.

Requirements

• Previous experience in a customer service or administrative role.
• Positive, can-do attitude with a strong customer-focused approach.
• Excellent telephone manner and strong verbal and written communication skills.
• Ability to empathise with customers and maintain high service satisfaction levels.
• Strong attention to detail and excellent organisational skills.
• Confident team player who is approachable and leads by example.
• Ability to use initiative while recognising when escalation is required.
• Highly PC literate, particularly with Excel and database systems.
• Confident using CRM systems and navigating multiple screens.
• Ability to analyse information, take ownership, and solve problems.
• Awareness of Health & Safety requirements, with excellent interpersonal skills and flexibility.

We are currently recruiting for an experienced Service Coordinator / Administrator to join a busy and fast-paced contracts team on a temporary to permanent basis. This role provides vital administrative and customer service support across multiple contracts, including Local Authority installations, upgrades, callouts, maintenance, and work for a wide range of other customers. The position is well suited to someone who thrives in a high-volume environment and is committed to delivering excellent customer service.