Talent Acquisition Specialist

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re looking for a Talent Acquisition Specialist to support our growing team by managing the full recruitment life cycle. If you have a sharp eye for detail and excellent communication skills, this could be the perfect opportunity for you.

At On Brand
24 (an MCI Company), we recognize the critical role our recruiters play in building exceptional teams. That’s why we offer a competitive compensation package and performance-based bonuses because your contributions matter.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

As a Talent Acquisition Specialist, you’ll handle everything from sourcing candidates to onboarding new hires. You’ll engage with applicants through phone interviews, coordinate and process on-site interviews, and support the overall hiring workflow. This role also includes maintaining accurate records in our HR systems and contributing to process improvements.

Key Responsibilities:

• Represent the company at job fairs and in the community to attract top talent

Support advertising initiatives, employee referral campaigns, and hiring events

• Conduct phone screenings and coordinate candidate interviews

• Perform administrative tasks such as background checks, drug screenings, and personnel file management

• Track hiring metrics and recruitment performance through regular reporting

• Ensure employee records and timekeeping data are accurate and up to date

• Assist with maintaining HR compliance and staying informed on employment laws

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

You must be confident, outgoing and self-motivated with a strong work ethic. You must be a team-oriented person who is open minded, willing to learn, and who has the ability to function effectively in a fast-paced work environment. It is also vital to be articulate, having excellent verbal and written communication skills. Interpersonal abilities that allow rapport to be established with applicants are key.

Specific qualifications for the Talent Acquisition Specialist include:

• Strong attention to detail and high data entry accuracy

• Excellent organizational and time management skills

• Comfortable working in a process-driven, fast-paced environment

• Advanced proficiency in Microsoft Office Suite

• Professionalism, integrity, and respect for confidentiality

• Strong problem-solving mindset and a proactive attitude

• Reliable attendance and commitment to meeting recruitment goals

• Previous experience in a call center environment is a plus, but not required

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
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