Bilingual Talent Acquisition Specialist

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Be a key player in building our future.

We’re looking for a motivated, goal-oriented individual with at least 1 year of experience in recruiting or human resources to join our team. If you thrive in both independent and collaborative environments, we encourage you to apply today!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

As a Talent Acquisition Specialist, you’ll manage the full recruitment life cycle from sourcing and screening candidates to coordinating interviews and supporting onboarding. You’ll also contribute to improving our hiring processes and tools while maintaining accurate employee records.

Key Responsibilities:

• Conduct phone interviews and schedule on‑site interviews with candidates.
• Manage inbound and outbound candidate communications.
• Track applicant progress in our recruitment system.
• Travel locally to promote job opportunities (e.g., post flyers, attend job fairs, network).
• Collaborate with the Talent Acquisition Manager on advertising strategies and hiring events.
• Perform background checks, drug screenings, and other pre‑employment tasks.
• Maintain and organize employee files and HR records.
• Generate daily and weekly recruitment activity reports.
• Stay current on employment laws and HR best practices.

This role is about building relationships and turning insights into hiring success. We provide world‑class training, so if you’re positive, driven, and eager to grow, we want to hear from you!

Required:

• Must be 18 years or older
• High school diploma or equivalent
• At least 1 year of recruiting or HR experience
• Strong data entry and computer skills
• Fluent in English (spoken and written)
• Excellent organizational and communication skills
• Ability to type 20+ words per minute
• Reliable high‑speed internet (20 Mbps+ download speed)
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Ability to work scheduled shifts, including during training
• Strong attention to detail and ability to multitask
• Customer service mindset with problem‑solving skills
• Ability to work in a fast‑paced, team‑oriented environment

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access…