Mobile Deposit Specialist

Responsibilities

• Conduct any necessary research and complete an accurate mobile check deposit review
• Investigate potential risk/fraudulent activity
• Place holds to reduce the exposure of risk to the bank and ensure holds are compliant
• Accurate completion of hold release requests
• Complete MCD daily report reviews
• Initiate internal account closings/reversals
• Initiate Verafin cases
• Professionally communicate via phone, email and/or letters with other bank employees, financial institutions, account holders, and/or makers
• Complete large volumes of work accurately and in a timely manner, while ensuring compliance with policies, procedures, and assigned approval limits
• Make decisions on routine issues in accordance with MCD guidelines and assigned approval limits
• Provide branch and contact center assistance with minimal assistance
• Regular and predictable attendance and punctuality
• Other duties as assigned

Position level will be dependent upon internal and external experience

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

FCBI is an equal opportunity employer.

• At least 18 years of age
• High school diploma or equivalent
• Working knowledge of Microsoft Office and general office equipment
• Able to communicate in a professional manner verbally and in writing
• Able to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment