Customer Account Rep | X10 Shift

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a results-driven sales professional with a passion for customer engagement? We’re hiring Customer Account Representatives to support inside sales programs for some of the largest brands in retail, telecommunications, and software.

In this full-time role, you’ll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Make outbound sales calls and respond to inbound inquiries from interested prospects
• Follow up with leads and existing customers to drive engagement and retention
• Listen actively to customer needs and provide tailored product recommendations
• Resolve service-related concerns using internal systems and cross-functional collaboration
• Accurately document customer interactions and manage account updates
• Follow client-specific scripts, policies, and compliance procedures
• Handle sensitive information with confidentiality and professionalism
• Escalate complex issues to the appropriate support teams
• Deliver first-call resolution through effective communication and problem-solving
• Stay current with program updates through training and team meetings
• Maintain consistent attendance and punctuality

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows operating systems
• Highly reliable and punctual
• Strong problem-solving, negotiation, and conflict resolution skills
• Customer-focused with empathy, patience, and responsiveness
• Ability to multitask, self-manage, and adapt in a fast-paced environment
• Team-oriented with strong interpersonal skills

• 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center
• Experience in state or federal work environments

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is…