Bank Customer Care Agent

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are actively seeking experienced Customer Service Representatives to support both inbound and outbound service initiatives for our Financial Services clients. This role is ideal for professionals who are passionate about delivering exceptional service and are committed to supporting our members, employees, and communities with excellence.

As a Customer Service Representative, you will engage directly with banking customers to provide product and account information, resolve inquiries, and assist with various banking processes. This position requires strong communication skills, a willingness to learn, and a high level of reliability.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best‑in‑class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

• Handle inbound calls, emails, and live chats in a courteous and professional manner
• Understand customer needs and provide effective solutions
• Escalate complex issues appropriately
• Ensure first‑call resolution through problem‑solving and active listening
• Accurately document interactions in CRM systems
• Follow all client protocols, scripts, and confidentiality requirements
• Maintain punctuality and meet attendance expectations

It's about building relationships and turning the knowledge, you gain in training into customer wins. MCI provides all new employees with world‑class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

• Must be at least 18 years old
• High School Diploma or equivalent required
• Minimum 3 years of call center experience
• At least 1 year in a customer service role
• Proficient in multitasking across multiple systems while on calls
• Typing speed of 30–45 WPM
• Fluent in English (spoken and written)
• Comfortable with Windows PC applications and Microsoft Office Suite
• Strong organizational and communication skills
• Customer‑focused with a positive, team‑oriented attitude
• Reliable and punctual with strong problem‑solving abilities
• Able to adapt in a fast‑paced, dynamic environment

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off
  :
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards
  :
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits
  :
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings
  :
  Secure your future with retirement savings programs, where available.
• Disability Insurance
  :
  Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance
  :
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance
  :
  Accident and critical illness insurance
• Career Growth
  :
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training
  :
  Learn new skills…