Telephone Sales Representative

Overview

Join to apply for the Telephone Sales Representative (Full-Time & Part-Time) role at Mass Markets
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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you persuasive, positive, and ready to take your career to the next level? We’re hiring Sales Representatives to support a variety of outbound campaigns for some of the world’s most recognizable brands. Whether you're just starting out or looking to grow, our industry-leading training program will equip you with the tools and support you need to succeed. If you’re a confident communicator who enjoys helping customers and closing sales, this is your opportunity to thrive.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Make and receive calls in a professional, courteous manner
• Use training and tools to confidently answer questions and recommend solutions
• Understand customer needs and resolve issues effectively
• Research and collaborate with internal departments to resolve inquiries
• Accurately manage customer accounts and document interactions
• Follow scripts, policies, and procedures to ensure compliance
• Protect customer privacy and handle sensitive data responsibly
• Escalate complex issues when needed
• Stay current with training, system updates, and program changes
• Meet attendance and scheduling expectations

• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to type 20+ words per minute
• Basic knowledge of Microsoft Office and Windows OS
• Dependable and punctual with a strong work ethic
• Skilled in problem-solving and conflict resolution
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multitask and self-manage in a fast-paced environment
• Team player with excellent interpersonal skills

• Starting compensation is based on experience; opportunities for growth
• Paid Time Off (PTO) and paid holidays
• Incentives & Rewards: cash bonuses and prizes
• Health Benefits:
  
  medical, dental, and vision options (availability varies by location)
• Retirement Savings: available where offered
• Disability Insurance: short-term disability coverage
• Life Insurance: available
• Supplemental Insurance: accident and critical illness
• Career Growth: focus on internal promotions
• Paid Training: learn new skills while earning a paycheck
• Casual Dress Code and a collaborative work environment

This job operates in a professional office environment and is largely sedentary. The employee will sit/stand for long periods while using a computer and telephone headset. The role may require occasional movement of objects and lifting up to forty (40) pounds.

• Must be authorized to work in the country where the job is based
• Willing to submit to a Level II background and/or security investigation with a fingerprint; offers contingent on results
• Willing to submit to drug screening; offers contingent on results

We provide reasonable accommodations to qualified applicants or employees with disabilities, as required by law. If accommodations are needed, please contact Human Resources.

We embrace diversity and are committed to providing a work environment free from discrimination. All aspects of employment are based on merit and qualifications. We will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI helps customers take on CX and DX challenges, delivering solutions that drive performance. MCI provides business process outsourcing, staff augmentation, contact center services, and IT services across multiple brands and locations. Our network spans North America and beyond, with a focus on growth and opportunity for employees.