XTelephone Sales Representative

4X10 Telephone Sales Representative (4-Days, 40hrs./wk)

Join to apply for the 4X10 Telephone Sales Representative (4-Days, 40hrs./wk) role at Mass Markets

Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for helping others and driving results? We’re seeking Sales Representatives to support a variety of outbound and inbound sales programs for leading commercial clients. In this role, you’ll deliver tailored product and service solutions that enhance customer satisfaction and fuel client success.

Whether you're experienced or just starting out, our industry-leading training will equip you with the tools to thrive in a fast-paced, rewarding environment.

Key Responsibilities

• Engage with customers via inbound and outbound calls with professionalism and enthusiasm
• Understand customer needs and recommend appropriate products or services
• Upsell and cross-sell to existing customers to maximize value
• Research and resolve customer issues using internal systems and team collaboration
• Accurately document customer interactions and manage account details
• Follow scripts, policies, and compliance procedures
• Handle sensitive information with confidentiality and care
• Escalate complex issues to the appropriate support teams
• Stay current with program updates through training and team meetings
• Maintain excellent attendance and punctuality

Candidate Qualifications
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office and Windows OS
• Dependable, punctual, and self-motivated
• Strong problem-solving and conflict resolution skills
• Customer-focused with empathy and patience
• Ability to multitask and adapt in a fast-paced environment
• Team-oriented with excellent interpersonal skills

Preferred (Not Required)

• 1+ year experience in customer service, sales, technical support, or administrative roles
• Experience in a contact center or government-related work environment

Compensation Details
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI
Our team members enjoy:

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits:
  
  Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance:
  Access life insurance options to safeguard your loved ones.
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code:
  Be comfortable while you work.

EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work…