Director of Housekeeping

Overview

Under the general guidance and supervision of the General Manager, the Director of Housekeeping leads and manages all housekeeping operations to ensure the highest standards of cleanliness, guest satisfaction, employee satisfaction and operational efficiency throughout the hotel. This senior leadership role is responsible for overseeing the housekeeping team, developing and implementing policies, managing budgets, and collaborating with other departments to maintain a clean, safe, and welcoming environment.

The ideal candidate is a strong leader with extensive experience in hospitality housekeeping and excellent organizational skills.

• Oversee Housekeeping department and staff
• Hiring and terminating responsibilities

• Develop, implement, and enforce housekeeping policies, procedures, and standards in line with brand and property expectations
• Lead, mentor, and manage the housekeeping team, including supervisors, room attendants, laundry, and public area attendants
• Recruit, hire, train, and evaluate housekeeping staff to maintain high performance and guest service levels
• Plan and manage housekeeping budgets, labor costs, and inventory control to maximize efficiency and profitability
• Monitor daily housekeeping operations to ensure quality, productivity, and adherence to safety standards
• Coordinate with Front Office, Engineering, and other departments to ensure smooth room readiness, maintenance, and guest satisfaction
• Manage laundry operations, including vendor relationships, equipment maintenance, and supply levels
• Develop and maintain cleaning schedules and deep-cleaning programs for all guest rooms and public areas
• Respond to guest complaints or service issues related to housekeeping promptly and effectively
• Ensure compliance with health, safety, sanitation, and environmental regulations
• Oversee Hotel Lost & Found program
• Staff Scheduling
• Oversee Employee Meal Program
• Attend weekly Executive Staff Meeting
• Prepare and present reports on housekeeping operations, budgets, and performance metrics to senior management
• Lead initiatives to improve sustainability practices within the housekeeping department
• Foster a positive work environment, promoting teamwork, accountability, and professional development
• Other duties as assigned

• Strong leadership and team-building skills with experience managing large teams
• Excellent knowledge of housekeeping operations, cleaning standards, and safety regulations
• Budget management and inventory control experience
• Proficient in property management systems (PMS) and housekeeping management software
• Strong problem-solving, organizational, and communication skills
• Ability to work flexible hours including weekends and holidays as needed
• Commitment to delivering exceptional guest service and maintaining high standards

• Bachelor’s degree in Hospitality Management or related field preferred; relevant experience considered
• Minimum 5 years of progressive housekeeping experience in a hotel setting, with at least 2 years in a management or director role

• Ability to walk, stand, bend, and climb stairs for extended periods
• Capable of lifting and carrying up to 50 pounds occasionally
• Comfortable working in various environments, including laundry facilities and outdoor areas

• Primarily indoor hotel environment, including guest rooms, public areas, laundry, and offices
• Fast-paced environment requiring multitasking and problem resolution
• Interaction with guests, staff, and vendors regularly