Front Office Supervisor, Ho'olei Villas - Grand Wailea, Waldorf Astoria Resort

Position: Front Office Supervisor, Ho'olei Villas - Grand Wailea, A Waldorf Astoria Resort
The gorgeous Waldorf Astoria Resort in Maui, _Grand Wailea,_ is looking for an
** Front Office Supervisor
** to join theHo'olei Villas  (Use the "Apply for this Job" box below). grandwailea com/stay/stay at grand wailea/hoolei villas at grand wailea Team

Located on 40 acres of lush tropical gardens, this Forbes 4 Star, AAA 4 Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets  _This includes 3 restaurants, 3 bars, a cafe, and in room dining _

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** Classification:
** Full Time
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** Shift:
** Various - must have availability to work weekends, weekdays, and holidays
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** Pay Rate:
** The hourly rate is $30 00 per hour and is based on applicable and specialized experience and location

** Want to learn more?
** Hotel Website   grandwailea com/ ,Facebook   facebook com/grandwailea ,Instagram   instagram com/grandwailea/ ,You Tube   youtube com/user/Grand Wailea Maui

** What will I be doing?*
* As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check in and check out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
+ Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
+ Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
+ Schedule, assign daily work, lead pre shift meetings, inform and train team members
+ Monitor, observe and assist in evaluating team member performance
+ Monitor lobby traffic and adjust staffing accordingly

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels  For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value  Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands   hiltonworldwide com/our brands/index php    Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day   And, our amazing Team Members are at the heart of it all

** The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Access to pay when you need it through Daily Pay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best in Class Paid Time Off  PTO
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt

Free Education:

Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
+ 401K plan and company match to help save for your retirement
+ Hilton Shares:
Our employee stock purchase program  ESPP    you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs

_ Available benefits may vary depending upon property specific terms and conditions of employment _

LI JO1

** Job:
** _Guest Services, Operations, and Front Office_

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* Title:

** _Front Office Supervisor, Ho'olei Villas   Grand Wailea, A Waldorf Astoria Resort_

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* Location:

** _null_

** Requisition :
** __

** EOE/AA/Disabled/Veterans**