Collections Executive; Retail

Overview

Can be Solihull or Cardiff based, 50% office attendance applies — At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.

About The Role — This is a customer contact role with potential and multiple specialist career paths within the business and development plans to help you achieve your career aspirations. We offer a range of benefits and a supportive environment to help you grow.

Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. You will:

• Understand each customer’s individual situation with empathy and respect
• Explain options clearly and tailor conversations to the customer’s needs
• Take ownership to ensure every customer leaves the call feeling valued
• Support customers on their road to financial recovery through fair outcomes and positive experiences

We pride ourselves on our fair and ethical approach. If you are a customer focused individual who enjoys talking to people and would like to make a real difference, we would like to hear from you.

Our training and development — We know our people are our biggest investment. Every new joiner receives comprehensive training. We value behaviours over direct experience; if you can demonstrate strong customer communications, empathy and excellent listening skills, you could be just what we need.

• Favourable working hours (35 per week)
• Hybrid working (50% in office)
• Life assurance
• Matched pension contributions
• A wellbeing hour to spend doing whatever makes you happy
• 25 days annual leave plus bank holidays and your birthday off
• A wide range of flexible benefits from Cycle2
  
  Work to private healthcare
• Paid volunteering days and matched charity fundraising
• Free parking

About The Company — Our customers are at the heart of everything we do. At Secure Trust Banking Group, we know that people are our biggest investment. A career with us is not just a job; it’s the chance to be part of something bigger and to contribute to our ambition of becoming the best bank in Britain. We value initiative, autonomy and performance, recognised through various awards and incentives.

We are looking for enthusiastic, proactive candidates who thrive in a fast-paced environment.