Customer Service Administrator

An excellent opportunity has arisen for a proactive Customer Service & Administrator to join a busy, fast-paced environment. This role is ideal for someone who enjoys variety and takes pride in delivering exceptional customer service while supporting multiple departments across the business.

Key Responsibilities:

* Act as the first point of contact for all customer queries, including orders, updates and delivery information.
* Provide administrative support across all departments, including document control, record keeping and file management.
* Liaise with the dispatch team to resolve order and delivery issues.
* Manage incoming calls and greet visitors, ensuring all required procedures are followed.
* Support the accounts team with invoicing, credit checks, new account setup and general ledger tasks.
* Maintain accurate electronic and physical order records.
* Assist with booking and coordinating brand experience appointments.
* Support sales and customer service with telephone sales and follow-up queries.
* Handle post-delivery enquiries and share relevant reporting with customers and brand owners.
* Complete data entry for fulfilment and invoicing. We are looking for someone organised, confident and customer-focused, with excellent communication skills and the ability to work well under pressure. This is a great opportunity to join a supportive team and take on a varied and rewarding role. If you would like to know more about this amazing opportunity then please contact Gemma at Adecco today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website