Data Processor Customer Services

Want to make a real impact? At Etac, we create solutions that improve quality of life. Etac is a world‑leading developer and provider of ergonomic assistive devices and patient handling equipment. Our ambition is to provide solutions that optimise quality of life for the individual, family members and caregivers.

• Accurately input, update, and maintain data across internal systems
• Process customer information in line with company procedures and Figura standards
• Respond to customer enquiries via phone and email in a professional and timely manner
• Support the wider Customer Services and Operations teams with administrative tasks and reporting
• Identify, investigate, and resolve data discrepancies promptly
• Maintain confidentiality and adhere to data protection and information‑security requirements at all times

You will be part of a collaborative Customer Services team that works closely with Sales, Warehouse, Finance, and Technical colleagues. The team plays a central role in the organisation, acting as a key point of contact for customers and supporting efficient order processing and data accuracy across the business.

We value open communication, shared ownership, and continuous improvement. Team members are encouraged to contribute ideas, support one another, and take responsibility for delivering a high standard of service.

• Previous experience in a data processing, administrative, or customer service role (desirable but not essential)
• Strong attention to detail with a high level of accuracy
• Confident user of Microsoft Office, particularly Excel, Word, and Outlook
• Ability to manage multiple tasks, prioritise effectively, and meet deadlines
• Clear and professional written and verbal communication skills

Personal qualities and behaviours:
You are organised, reliable, and take pride in producing accurate work. You approach tasks methodically, remain calm under pressure, and are comfortable working to procedures while adapting to changing priorities. You enjoy being part of a team, are willing to support colleagues, and demonstrate a ý customer‑focused mindset in everything you do.

We are a dynamic company on an exciting journey, with career opportunities across multiple disciplines and countries. As part of Etac, you will benefit from:

• Meaningful work that genuinely helps people
• Opportunities to develop within your role and progress within the organisation
• A healthy work‑life balance
• Freedom with responsibility in a supportive, values‑driven environment

Submit your CV by 21st January 2026 at the latest. If you would like to hear more about the position, please contact Vicky Ward via email