Key Account Manager

Description

The Key Account Manager owns the day to day relationship with assigned accounts after contract signature. The role focuses on retention, satisfaction, and revenue growth through upselling and cross selling.

KAMs are accountable for protecting revenue and expanding accounts over time, not just maintaining them.

• Minimum 2+ years of experience in Account Management or customer-facing roles.
• Proven ability to manage client relationships post contract signature.
• Commercial mindset with experience in upsell and cross-sell conversations.
• Strong communication and relationship-building skills.
• Organized, responsive, and reliable in daily execution.
• Ability to identify churn risks and act proactively.
• Comfortable using CRM tools to track accounts and activities.
• Based in Riyadh or willing to relocate.

• Own assigned accounts post contract signature.
• Act as the primary point of contact for all client needs.
• Ensure issues are resolved quickly and professionally.

• Identify and close upsell and cross sell opportunities.
• Support clients as they expand into new locations or services.
• Maintain strong relationships with key client stakeholders.

• Monitor satisfaction and proactively address churn risks.
• Ensure commitments made during sales are delivered post close.
• Maintain accurate account records and activity tracking.

• Retention rate across assigned accounts.
• Net new revenue from upsells and cross sells.
• Client satisfaction and engagement.
• Churn within target thresholds.

• Two plus years of experience in account management or customer facing roles.
• Strong relationship and communication skills.
• Commercial mindset with comfort discussing pricing.
• Organized, responsive, and dependable.

• Competitive base salary.
• Top tier commission on every upsell and cross sell closed.
• Quarterly retention bonus tied to churn targets.
• Quarterly payout structure.