Operations Manager shopping mall

Job in Khobar, Eastern Province, Saudi Arabia

Listing for: Arabian AlEsaar

Full Time position
Listed on 2026-01-18

Job specializations:

Management
Operations Manager, General Management
Retail

Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR

Oversee and manage all aspects of shopping mall operations, including property management, tenant relations, and contract services. Ensure smooth operations, providing an optimal environment for retailers and a pleasant experience for customers.

Key Responsibilities

Manage day-to-day mall operations, maintaining high standards to meet tenant and customer needs

Coordinate with the mall team and contractors to ensure seamless operations across maintenance, security, cleaning, pest control, waste management and customer service

Conduct tenant orientation on emergency procedures, communication systems, and security protocols

Maintain strong relationships with municipal emergency services, including police and civil defense

Identify and address health and safety risks in the mall

Ensure tenant compliance with operational standards through regular audits and corrective actions

Monitor and enforce mall operating policies, including Occupational Health & Safety standards

Prepare daily and weekly reports on mall operations, including traffic and other relevant metrics

Conduct regular checks and preventive maintenance to uphold property standards

Supervise, guide, and mentor the Mall Operations team, fostering talent and professional development

Collect tenant sales reports and manage timely payments from tenants and to service providers

Maintain accurate records and documentation for mall operations and tenant contracts

Resolve conflicts and disputes among tenants, customers, and visitors efficiently

Requirements

Bachelor's degree in Business Administration or equivalent.

5+ years of professional experience, with 3-5 years in mall operations management. Procurement experience is a plus.

Proven experience in managing mall operations, safety, security, and facilities.

Strong management and team leadership skills.

Proficiency in retail/shopping mall business, property management, and conflict resolution.

Proficient in Microsoft Office (Word, Excel).

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