Senior Digital Technical support; Banking

We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team
.

The ideal candidate will provide frontline support for retail and corporate clients
, ensuring a smooth experience across all digital banking channels — including internet banking, mobile banking, and corporate e-channels.

This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.

• Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
• Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
• Coordinate with IT and operations teams to resolve technical or functional issues.
• Support the onboarding and activation of corporate clients on digital banking channels.
• Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
• Prepare daily and weekly reports on customer cases, common issues, and resolutions.
• Contribute to improving customer experience by identifying recurring problems or service gaps.

• Bachelor’s degree in Business Administration, Information Technology, or related field
  .
• 6–10 years of experience in banking customer support or digital channel operations
  .
• Understanding of retail and corporate banking products and digital platforms
  .
• Excellent communication and interpersonal skills in Arabic and English
  .
• Strong follow-up and coordination abilities.
• Basic technical knowledge related to online or mobile banking systems is an advantage.

• Experience in Saudi banking sector or financial services institutions
  .
• Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).

• A dynamic role within a leading digital banking environment
  .
• Exposure to both retail and corporate client support
  .
• Career growth opportunities and a collaborative workplace culture.