Information Technology Support Assistant

Job Purpose

The IT Assistant will support the daily IT operations of the residential compound/resort by assisting in monitoring, maintaining, and troubleshooting IT systems and end-user issues. The role ensures smooth functioning of network infrastructure, telephony systems, access control systems, and basic IT services for residents, staff, and management.

• Provide first-level IT support to staff and residents for computers, printers, IP phones, and basic network issues.
• Assist users with login issues, email setup, Microsoft 365 applications, and basic troubleshooting.
• Escalate complex issues to the IT Specialist/Manager with proper documentation.

• Assist in monitoring network connectivity for villas, offices, clubhouse, and hotel areas.
• Support troubleshooting of access switches, Wi‑Fi access points, and fiber links under supervision.
• Perform basic checks on network devices (switches, firewalls, wireless controllers) and report abnormalities.

• Assist in maintaining Avaya IP telephone systems.
• Support extension programming, phone replacement, and basic call issue troubleshooting.
• Help maintain call recording systems and report faults when required.

• Assist in programming and managing access cards for villas, service areas, elevators, and facilities.
• Support basic troubleshooting of access control systems (e.g., Soyal controllers).
• Coordinate with the IT team for Onity smart door lock support and battery replacement tracking.

• Assist in monitoring CCTV cameras and reporting offline or faulty cameras.
• Perform basic checks on camera connections and coordinate with vendors for repairs if needed.
  6. System Monitoring & Daily Checks
  • Assist in daily monitoring of access switches, network status, and system health.
  • Maintain logs for device status, incidents, and service requests.
  • Support routine backup activities under guidance (firewalls, controllers, telephony systems).
  7. Documentation & Reporting
  • Maintain IT asset inventory (PCs, phones, switches, access cards, etc.).
  • Update service request records and daily work logs.
  • Prepare basic reports on IT issues, downtime, and resolved tickets.
  8. Coordination & Vendor Support
  • Coordinate with external vendors and service providers during maintenance or troubleshooting.
  • Assist during system upgrades, new installations, and testing activities.
  9. Compliance & Best Practices
  • Follow IT policies, security guidelines, and standard operating procedures.
  • Ensure confidentiality and proper handling of IT systems and user data.
  Required
  
  Skills & Qualifications Education
  • Diploma or bachelor’s degree in information technology, Computer Science, or related field.
  Technical Skills
  • Basic understanding of computer hardware, Windows OS, and networking concepts.
  • Knowledge of LAN/WAN, IP addressing, and Wi‑Fi fundamentals.
  • Familiarity with Microsoft 365 (Outlook, Teams, One Drive, Office apps).
  • Basic understanding of IP telephony and access control systems (preferred).