System Manager of Patient and Nursing Engagement - Orlando, FL

Overview

System Manager of Patient Experience and Nursing Engagement - Orlando, FL. Morrison Healthcare is a division of Compass Group and a leading national food and nutrition services company serving hospitals and healthcare systems.

As the System Manager of Patient Experience and Nursing Engagement, you will support and build relationships with Nursing while enhancing the patient experience across the Orlando, FL area. You will develop action plans from site-specific patient experience data in collaboration with the Morrison Healthcare RVP, the operations team, and support associates. In collaboration with the Compass One VP of Nursing, you will communicate Nursing needs to operations and support teams.

The Director will partner with the Compass One VP and operations teams to strengthen Nursing relationships within the current account base.

• Identifies the current reality of the nursing/support service partnership relative to patient satisfaction
• Analyzes data that is pertinent to success (admissions, discharges, etc.)
• Establishes key relationships with Nursing staff (CNO, Case Management/Social Services, Bed Board, Nursing leaders, Dietitians)
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
• Responsible for assisting in nurse-specific action plans in coordination with the on-site operations team and nurse leaders
• Works closely with on-site management team to reach operational goals
• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance
• Maintains and supports client satisfaction at a level that ensures account retention

• Bachelor’s degree in Nursing, Healthcare Administration, Hospitality, and/or Business or equivalent combination of education and experience
• Registered Nurse strongly preferred
• 3–5 years of nursing or patient satisfaction experience
• Excellent organizational skills and ability to multi-task

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  for paid time off benefits information.

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of the position satisfactorily with or without a reasonable accommodation. We will consider qualified applicants, including those with a criminal history, in a manner consistent with applicable laws.

Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace.