Reservations Agent

About the Resort

Ocean Key Resort and Spa is a 4‑diamond award‑winning resort in downtown Key West, FL. It is located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We are a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical spa, picturesque pool and lounge, fitness center, and so much more!

Full‑time

Our culture is built on the Noble House Hotels & Resorts philosophy of “location, distinction, and soul.” We believe each team member is unique and that one size does not fit all. We let personalities shine and we like to have fun.

As a reservations agent you will handle guest room bookings and inquiries in a call‑center setting. You answer calls and emails, provide information, address concerns, offer recommendations, and manage bookings, changes, or cancellations while delivering excellent customer service. At this time, we only consider applicants who reside in the Florida Keys or who have secured housing for a commutable distance to Key West, FL.

• Previous reservations experience and/or experience working at a hotel.
• Computer and software proficiency: efficient use of keyboard, logging in/out, and navigating the operating system(s).
• Internet and web navigation: using web browsers, searching for information, and utilizing basic online communication tools.
li>Hardware and software basics: understanding how to use a computer and operating system(s).
• Productivity software: proficiency with Microsoft Office for documents, spreadsheets, and presentations.
• Ability to lift 5 to 50 pounds on occasion and push/pull 50+ pounds.
• Endure various physical movements throughout the work area.
• Remain in both stationary and mobile positions for at least 8 hours during a shift.
• Communicate effectively with guests, management, and co‑workers.
• Perform detail‑oriented administrative tasks with accuracy and speed.

The above duties and responsibilities are not intended to be exclusive; other responsibilities, skills, duties, and working conditions associated with the job may be required from time to time with or without notice.

• Health Benefits Package – medical, dental, vision, and an Employee Assistance Program.
• Supplemental benefits such as Short‑Term Disability, Life Insurance, AD&D, and Pet Insurance.
• 401K plan with matching.
• Team member parking reimbursement program.
• On‑Demand Pay – access to your pay before payday.
• Paid holidays, personal, vacation, and sick time.
• Company‑Sponsored Parking program for team members.
• Team member/Family/Friend hotel and restaurant discounts across Noble House Hotels & Resorts nationwide.
• Career growth opportunities and recognition programs.
• Nationwide team member discount program for theme parks, sports, and concert tickets.
• * Certain benefits apply only to full‑time employment status and initial eligibility period applies.

At Ocean Key Resort and Spa we look for team members with integrity and a positive hospitality‑driven mindset. We look forward to reviewing your application and resume.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their authentic self. We are an equal‑opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team rooted in family and a workplace where all are able to succeed based solely on their qualifications, experience, abilities, and job performance.