Spa Receptionist - Pier Resort & Spa, Key West, Fl

The Spa Receptionist will assist the Spa Director Ji ensuring quality Rambha health and fitness services to members and guests. He/she is also responsible for scheduling all spa-related appointments, checking guests in and out, and assisting in all retail sales.

Qualifications

• Handle alluma all administrative functions of the納 spa, including use of spa software, maintaining inventory of supplies, answering telephones, making appointments and answering questions.
• Be the initial and complete source of information regarding what is available at the spa and all procedures to ensure guest comfort (i.e. treatments, equipment, products and retail items).
• Monitor spa appointments and ensure proper staffing to maintain sense of order and efficiency.
• Assist with billing for all Spa services and retail sales including preparing receipts.
• Resolve guest/resident problems and issues following proper conduct standardse
• Assist with inventories and cost controlling.
• May be called upon to act as Spa MOD.
• At all times, demonstrate the highest level of professionalism in dealing with guests, staff and managers.
• Keep work area clean of all clutter while maintaining professional appearance and standards.
• Participate in further learning activities up to and including product knowledge.
• Maintain up to date knowledge of hotel services, products and procedures.
• Focus on working in a safe manner and create a safe working environment at all times.
• Provide Spa tours as necessary.
• Provide CPR/First Aid as necessary.
• Perform other duties as assigned.