Retail Associate

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Ross Stores, Inc., a leading off‑price retail chain with over 2,200 stores, focuses on delivering a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. Our culture values people, fun treasure hunt experience, and continuous learning.

• Success – our winning team pursues excellence while evolving.
• Career growth – we develop industry‑leading talent.
• Teamwork – we collaborate to solve hard problems.
• Diversity, Equality & Inclusion – we celebrate differences and are a positive force in our community.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets customers courteously, maintains a clean work area, presents merchandise properly, and follows all company best‑practice standards. The Associate may be requested to perform additional tasks as needed.

• Understand and practice safe behaviors; keep a safe environment.
• Maintain sales‑floor awareness, clear egress, and report unsafe conditions.
• Treat customers and Associates with respect and courtesy.
• Assist customers at the register and throughout the store.
• Respond promptly to customer inquiries and service calls.
• Represent and support the company brand.
• Perform cleaning tasks (sweeping, mopping, dusting, restrooms).
• Maintain a professional appearance and adhere to the dress code.
• Perform daily store assignments: sizing, recovery, merchandising per best practice.
• Expedite new merchandise to the sales floor with brand familiarity.
• Apply Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity, safeguard confidential information.
• Follow Mark‑Out‑of‑Stock, cash, check, and refund policies.
• Execute store best practices with urgency and maximize productivity.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effective communication with customers, Associates, and Store Leadership.
• Basic mathematical calculations common to retail environments.

• Use of all store equipment: PDTs, registers, PC.
• Stand, walk, and move around the store up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, stoop.
• Occasional push, pull, lift >25 pounds.
• Use janitorial equipment, rolling racks, ladders, other supplies.
• Additional skills may be required for certain assignments.
• Stockroom shift: push, pull, lift >20 pounds.

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This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender identity, gender expression, sexual orientation and any other categories protected by federal, state or local laws.