Medical Center Representative

Overview

South Dayton Family Physicians — FT / 80 hours per pay period

Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing/collection functions, and other duties as assigned.

Nature and Scope The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Practice Manager.

• Perform general clerical, receptionist, billing, referrals, patient registration and customer service duties for the business office in a medical center.
• Handle daily scheduling, manage inbound and outbound calls, and maintain accurate patient records.
• Process billing and collection activities in accordance with policies and confidentiality requirements.
• Handle sensitive medical, financial and personal information with strict confidentiality and HIPAA compliance.
• Support the flow of patients and maintain efficient front-office operations; assist with other duties as assigned by the Practice Manager.

• High School diploma or GED, required.
• Two to three years of experience in an ambulatory health care facility preferred.
• Strong knowledge of medical terminology and a thorough understanding of HIPAA law; confidentiality is of utmost importance.
• Knowledge of third-party payers, ICD-9/10 and CPT coding is a plus.
• Computer and keyboarding skills are required; experience with Electronic Medical Records;
  Epic is preferred.
• Ability to prioritize and perform multiple tasks in a fast-paced environment.
• Ability to work well with multiple teams and in multiple settings.