Management Assistant

To provide management support to the partnership and senior managers.

To provide quality and clinical governance administration support to the partnership and senior managers.

To monitor, manage and maintain effective processes within areas of responsibility, resolving issues as appropriate.

Key Tasks

Quality Assurance and Clinical Governance Administrative Support

• To run and manage a full cycle of various clinical and administrative audits throughout the year, collating and writing up results, passing to the partnership and senior managers for discussion at relevant meetings.
• To report any backlogs of audit work or any significant events arising from these to the partnership and senior managers.
• To set up any new ad-hoc or regular audits as instructed by the partnership and senior managers team.
• To run and manage at least 4 cycles of quality improvement (QI) throughout the year. Collate and write up results and pass to the partnership and senior managers for discussion at relevant meetings.
  • To collate all significant events and ensure they are discussed at relevant meetings.
  • Action learning points from significant events and disseminate any system or process changes, ensuring these are embedded as business as usual.
  • To undertake bi‑annual reviews of significant events, identifying themes and /or areas of concern. To pass the report to the partnership and senior managers for discussion at the relevant meetings.

Safety Alerts

• To collate all safety alerts and ensure they are logged on the spreadsheet and actioned by the clinical lead.
• Disseminate safety alerts and any associated system or process changes, to the whole team ensuring these are embedded as business as usual.
• To present safety alerts at monthly meetings for GPs and Nurses.

Complaints

• After training, to deal with simple verbal complaints, passing details and action points to the managing partner.
• To log all complaints onto the practice log system.
• To work alongside the managing partner in a training capacity, to develop the skills required to manage more complex administrative complaints.
• To undertake quarterly reviews of complaints, identifying any themes and/or areas of concern. To pass the report to the practice manager for discussion at relevant meetings.

Quality and Outcomes Framework (QOF)

• To support the partnership and senior managers in the management and implementation of QOF.
• To ensure all QOF recall systems and processes, as advised by the partnership and senior managers, are rolled out to relevant staff.
• To work alongside the operations manager in a training capacity, to continually monitor the QOF and recall systems to ensure they are robust and are meeting practice objectives.

GP Extended Access and ARI Hub

• To work as the admin lead for the GPEA and ARI hubs.
• To monitor service provision within both hubs to ensure delivery is meeting contract requirements.
• To manage any IT issues, patient record access queries, significant events, or complaints for both hubs.
• To ensure effective communication with the practice team regarding the hubs.

Other Admin Tasks

• Administration cover for absences and help with extra‑ordinary workloads.
• To help respond/troubleshoot requests for IT support and to log calls with the NEL IT service desk as required from time to time.
• Be generally involved in the administration of a small business.

Health & safety:

The post‑holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the…