Member Services

Overview

Member Services – South YMCA, Kettering, OH

Part Time/Non-Exempt • $11.00-$13.20/Hour

Looking for a flexible individual who has good computer skills and learns computer systems quickly and has great interpersonal communication skills to work the following days/times:

Monday: 2-8p;
Wednesdays: 4-9p;
Saturdays: 7a-12:30 or 12:30-6p;
Sundays: 8a-1p

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA, we are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.