Administrative and Clerical Assistant

Administrative and Clerical Assistant

The closing date is 10 March 2026

The Breast Unit is seeking a dedicated Administrative and Clerical Assistant to join the team at Kettering General Hospital to provide comprehensive administrative and clerical support within the Breast Unit, assisting the Breast Care Nurses in delivering a high-quality, patient‑centred service. The postholder will be responsible for a range of administration tasks.

You will need to be hard‑working, efficient, and able to prioritise a busy workload. Strong IT skills are essential, along with a friendly, approachable manner when supporting both staff and patients. The role requires professionalism, reliability, and a positive attitude within a compassionate and fast‑paced clinical environment.

Work closely with the Breast Care Nursing Team, providing administrative and clerical support to ensure the smooth running of the service.

• Triage and direct calls appropriately to the nursing team or wider multidisciplinary team. Manage the Breast Care Nurse telephone line, acting as the first point of contact for patients, relatives, and external callers.
• Retrieve and respond to answerphone messages, ensuring queries from patients or relatives are handled promptly, sensitively, and within the boundaries of the role.
• Act in a professional and compassionate manner, offering support to both patients and the Breast Care Nurses as required.
• Work as part of a multidisciplinary team, collaborating with nurses, doctors, administrative staff, and external services.
• Use a range of IT systems competently, accurately documenting patient information and maintaining up-to-date records.
• Coordinate patient appointment bookings, ensuring timely scheduling and clear communication with patients and clinical teams.
• Liaise with prosthesis services, assisting with coordination, communication, and ordering stock as required to support patient care.
• Uphold confidentiality, compassion, and professionalism at all times.

Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications

Kettering General Hospital NHS Foundation Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHS Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.

Our Excellence Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage

We want to recruit the best people to deliver our services across UHN and help to unleash everyone's full potential.

UHN encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for UHN.

For further information on the main responsibilities and duties of this post, please refer to the attached Job Description and Person Specification.

• GCSE level Education

• Recent previous clerical experience
• Ability to overcome barriers

• Proficient use of computerised Patient Administration Systems
• Able to deal with distressing or emotional circumstances.
• Able to deal with distress
  
  Professionally deal with complaints and manage difficult conversations (anger, distress). ing or emotional circumstances.
• Competently manage patient enquires/concerns/complaints
• In depth knowledge of computerised Careflow system

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Kettering General Hospital NHS Foundation Trust