Clerical Officer

Go back Kettering General Hospital NHS Foundation Trust

The closing date is 04 February 2026

We are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated and capable of working in a busy and challenging environment.

To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills it is imperative that the applicants are able to prioritise work, handle difficult situations and have a flexible approach to working.

Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.

The working hours are Monday - Friday , 37.5 hours per week

To assist in the provision of an efficient and effective Administration/Reception/appointment service with the Radiology Department.

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

To ensure reception desk is always covered and all patients are booked into the department in a professional, helpful and polite manner.

To be able to cover cross-site at multiple locations:
Kettering General Hospital, Nene Park and Isebrook Hospital.

To receive telephone calls from patients and outside agencies, and to deal with these calls and take appropriate action in professional, helpful, and polite manner.

Book appointments ensuring the correct appointment letter and associated patient information leaflets are sent out in a timely manner.

To make appointments via outbound calls to fill un-utilised appointment slots.

Process paperwork for patients that fail to attend for their appointment, make the necessary changes on CRIS, and inform referring clinician.

To receive written requests for Radiology appointments via internal tertiary referrals and Order Comms. To date stamp, input referrals onto the CRIS system and prioritise if required.

To deal with amendments/cancellations, re-scheduling of Radiology appointments.

Monitor the daily running of the appointment lists.

To ensure that all mail is accurately dispatched for collection daily, Monday to Friday.

To participate in departmental induction/training for new staff.

For more details, please refer to attached job description.

• A good standard of general education, including spoken and written English.
• Minimum pass GCSE English and Mathematics
• IT skills - inc Microsoft Word and Office

• Previous clerical experience
• Telephone experience with external agencies
• Call centre experience

• Excellent communication skills at all levels
• Ability to prioritise workload and experience of working to deadlines
• Sound computer skills and knowledge
• Previous knowledge of hospital computer systems
• To work effectively in a team
• Quick thinking/learning
• Excellent telephone manner
• Flexible/Adaptable
• Able to work under pressure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Kettering General Hospital NHS Foundation Trust