Service Delivery CYP ADHD ASD Team Job Kettering area,Ohio USA,Administrative/Clerical

Position: Service Delivery Support CYP ADHD ASD Team

Service Delivery Support CYP ADHD ASD Team

Closing date: 16 January 2026

The role involves taking/making telephone calls to service users and families, responding to queries, organising appointments, processing clinical letters, facilitating meetings, and providing administrative support to the Team/Team Manager(s) in relation to NHFT systems, diary management and other general administrative responsibilities.

Main Duties

Effectively manage self, workload and responsibilities.

Deal with all queries and direct them appropriately.

Ensure a high level of patient care and respect the privacy and dignity of all families and young people.

Daily organisation of the office – opening post, distributing appropriately, delegating duties.

Record queries from face to face, post, email or phone contacts and pass them on to the most appropriate person if beyond own control.

Handle children's records: scanning, archiving, email correspondence, appointment booking and checking clinical letters.

Admin support for the Team and Managers including E‑Rostering duties, eExpenses, ESR, HR forms, maintaining staff records, facilitating appointments and checking and sending clinic letters.

Provide admin support with various waiting lists.

Support other members of administrative staff in cases of sickness or leave.

Immediately raise safeguarding concerns with Team lead or lead clinician.

Ensure accurate and timely input of data across all systems.

Offer training and support for administrative staff, including bank admin staff, and for clinical staff on systems and data entry.

Take minutes and notes at meetings and distribute them within the set timeframe.

Provide any other duties in line with the Service Manager’s requests.

Offer adhoc reception cover.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in hospital settings and in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible – many of our services are provided at home, work or in schools.

We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, focusing on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.

Person Specification Qualifications

Good level attained maths and English
NVQ or equivalent in administration or customer service

Experience

Experience in an administration role
Experience of appointment booking
Experience of working with CYP and families
Previous NHS experience

Knowledge

Working knowledge of Microsoft packages
Knowledge of NHS packages ESR, Systm One etc.

Skills

Able to work as part of a team and wider service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer name

Northamptonshire Healthcare Foundation Trust

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