Neighbourhood Housing Officer

Role Overview

Do you want to be the face of housing in your community and make a real difference to tenants' lives? This is your chance to be part of a bold new chapter for Housing Services at North Northamptonshire Council. We are reshaping our Housing Management Service to become more visible, proactive and closer to our tenants than ever before. As a Neighbourhood Housing Officer, you'll manage your own patch, working directly with tenants and communities to deliver excellent, responsive services.

No two days will be the same – you'll balance support with enforcement, problem‑solving with prevention, and relationship‑building with results. You will be part of a service that is:

• Visible and connected – smaller patches, stronger links with tenants and communities.
• Cleaner and safer – more caretakers working across our estates.
• Supportive and responsive – stronger focus on helping vulnerable tenants and quicker support with adaptations.
• Engaged and accountable – a stronger tenant voice and more opportunities for residents to shape our services.

• Being a visible presence on estates, carrying out visits, inspections and tenancy checks.
• Building positive relationships with tenants and communities, getting to know their needs.
• Supporting tenants to sustain their homes, including providing advice, assistance and enforcement where needed.
• Tackling tenancy breaches and anti‑social behaviour quickly and fairly.
• Preventing and recovering arrears.
• Identifying vulnerable households and working with partners to make sure they get the right support.

• Customer‑focused
• Respectful
• Efficient
• Supportive
• Trustworthy

Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.

Experience in tenancy management, income, housing, community work or a related service.

Excellent people skills – approachable, confident, and able to build trust quickly.

The resilience to handle challenging situations and find solutions that work.

Strong organisational and communication skills, with the ability to manage a varied workload.

• A competitive salary
• A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill‑health protection.
• Lots of opportunities to develop your skills, knowledge and potential in a large unitary council.
• Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
• Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work‑life balance.
• Employee Assistance Programme, Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! We offer a vibrant working environment with a range of opportunities and a culture that encourages you to thrive.