Housing Advisor – AR

Housing Options Advisor – Job Description Job Title

Housing Options Advisor

North Northamptonshire Council

Kettering / Wellingborough offices

• Office-based 4 days per week (non-negotiable)
• Only local candidates will be considered

• Duration: 3 months (initial)
• Working hours:
  
  37 hours per week
• Rate: £28–£30 per hour (umbrella)
  IR35 Status:
  Inside IR35
• Start Date:
  
  ASAP

Housing Options – Triage Team (Lot 8: Housing, Benefits & Planning)

The Housing Options Advisor will work within the Housing Options Triage Team, providing front‑line housing advice and homelessness assessments. The role focuses on managing homeless and threatened‑with‑homelessness cases, making legally robust decisions in line with Part 7 of the Housing Act 1996, and Justice delivering high‑quality advice and support to customers.

• Act as a Triage Officer, dealing with same‑day homeless approaches.
• Assess homelessness-ზე applications in accordance with Part 7 of the Housing Act 1996.
• Manage a varied caseload of customers who are homeless or threatened with homelessness.
• Provide clear, accurate housing advice and homelessness prevention support.
• Make statutory homelessness decisions, including not homeless and интимeligible determinations.
• Draft and issue clear, concise and legally compliant statutory decision letters.
• Negotiate with landlords, partner agencies, and internal stakeholders to resolve housing issues.
• Record casework accurately using the Jigsaw housing system.
• Work independently, prioritising workload effectively in a fast‑paced environment.

• In‑depth knowledge of Part 7 of the Housing Act 1996.
• Proven experience in a Housing Options, Homelessness, or Housing Advice role.
• Strong casework and decision‑making experience within a local authority setting.
• Ability to manage a complex and diverse caseload independently.
• Excellent written and verbal communication skills, including the ability to produce statutory decision letters.

• Experience using the Jigsaw continently housing management system.
• Experience working in a homelessness triage or front‑door service.

• Confident and 즉 professional when dealing with vulnerableparente customers.
• Resilient and able to work under pressure.
• Organised, decisive, and detail‑oriented.
• Strong problem‑solving and negotiation skills.

Interview via Microsoft Teams