Deputy Manager

Overview

Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service. Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being:
Genuine, Wise, Eager, Focused, Together. Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given).

• Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
• Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
• Join as Deputy Manager in the Kettering store and contribute to the ongoing growth and success of the business.

• A passion for pets and people; delighting customers by ensuring an unrivalled shopping experience.
• Previous retail management experience, deputizing for the Store Manager and taking a hands-on approach to managing the business on a daily basis.
• A team player, able to communicate effectively and build high performing and highly engaged teams.
• Proven track record in developing business performance and exceeding KPIs, while delivering the highest levels of store standards including health & safety and legal compliance.
• Commercially aware with proactive planning and strong organisational skills.
• Own transport with a UK driving licence; willingness to cover out-of-hours or assist in other stores in the region.
• Full-time, permanent position – 40 hours per week, over 5 days.

• Salary £26,500 - £30,000 p.a., plus bonus potential of £1-5k p.a. (subject to reaching pre-agreed measures).
• Financial Wellbeing Package (Stream):
  Access earnings early, plus savings tools and discounts.
• Retail Trust Membership:
  Counselling, wellbeing, and financial support.
• Colleague Discounts:
  Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support:
  Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension:
  Legal & General scheme (Employee 3%, Employer 5%).
• Extra Time Off:
  Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave:
  Maternity and paternity packages above statutory levels.
• Recognition & Rewards:
  Top Dog Award with extra day off and perks.
• Lifestyle Benefits:
  Cycle2
  
  Work scheme and discounted David Lloyd membership.
• Learning & Development:
  Ongoing training for career growth.