Business Development Executive - B2C

Join to apply for the Business Development Executive - B2C role at LSL Property Services plc

UK-Remote

Trading since 1989, LSL Property Services Group PLC is the UK’s number one residential surveyor and the largest provider of property risk expertise and residential surveying services. We complete more than one property inspection every 12 seconds and employ over 600 surveyors nationwide. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

• Manage a workload of new business prospects, existing accounts and warm leads.
• Manage daily existing and lapsed users and contracts, placing first case.
• Proactively manage data, booking in regular contact with existing customers and prospects.
• Daily update the CRM system with all customer contact and add relevant information to the account record.
• Maximise existing accounts by understanding their business model and building relationships ensuring LSL is the brand of choice.
• Develop a sales workflow strategy to be effective and efficient with time.
• Accurate reporting and delivery of information in line with agreed team processes.
• Work alongside colleagues in the customer service team sharing information and customer insight to develop great working relationship.
• Ensure client expectations are met with contact.
• Deliver exceptional customer service in-line with company values.
• Keep abreast of industry news by joining groups on Linked In and setting industry alerts.
• Support management at industry events if required.

• Adhere to quality management guidelines and ISO 9001 frameworks.
• Ensure all mandatory compliance modules are completed within set timescales.
• Identify risks and implement action plans to mitigate compliance failures.
• Ensure all company policies and security processes are adhered to.

Knowledge, Experience and Qualifications required

• Strong communication and interpersonal skills written and verbal.
• Excellent listening skills.
• Can slot and build relationships with all types of people.
• Trusted advisor to consumers.
• Ability to build and maintain relationships with existing accounts and prospects.
• Confidence in making presentations and delivering to a group in teams.
• Minimum of 2 years’ experience in a high pace outbound targeted sales environment.
• Experienced with CRM software and tracking personal performance.
• Strong time management and organisational skills.
• Ability to work independently and part of a team and wider team.
• Flexible approach to resolving problems and task management.
• Complaint resolution and customer care skills.
• Proactive and results driven attitude.

• Minimum of three hour outbound call time per day.
• All client records updated daily.
• Tasks managed through CRM systems and created.
• To achieve set monthly targets for activity and growth.

• Flexible approach to resolving problems and task management.
• Complaint resolution and customer care skills.
• Knowledge of the housing market and transactional sale a plus.

Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate.

If you feel you match our requirements and are looking for your next career challenge, contact Alka Tarafdar on or  Alternatively apply with your CV and covering letter for a quick response.

Dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds. If you require reasonable adjustments during the recruitment process, please let us know.

All employees must pass a Criminal Records Disclosure and Credit Referencing Process. If unsure, ask our team and we’ll be happy to explain the process.

• Entry level

• Full-time

• Business Development and Sales