Service Support Administrator

About The Role

North Northants Council is recruiting within the Revenue and Benefits team for 3 Service Support Administrators who will support the day to day functions. Full and part‑time hours are considered.

• Dealing with the incoming and external post
• Monitoring the inbox and replying and indexing onto our electronic document management system
• Clerical support to the team
• Checking payments are received
• Dealing with reports
• Assisting the Benefits, Billing and Recovery team with recovery of monies
• Processing basic amendments to accounts

• 5 GCSE including English and Maths at Grade 4 or above or equivalent
• Good IT skills – Word and Excel
• 1 year experience in an administration role
• Good communication skills
• Good organisational skills
• Work well under pressure and deadlines
• Good attention to detail
• Able to work on own initiative
• Able to collate and interpret information
• Able to demonstrate awareness and understanding of equal opportunities

• a competitive salary
• a pension scheme with significant council contribution; includes life cover and ill‑health protection
• lots of opportunities to develop skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements where practicable to support work‑life balance

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, and support for active Employee Network Groups.

Service Support Administrator
Salary £27,254 - £27,694
Salary Frequency:
Annual

Working Hours:

37
Job Reference: /126918/8037
Contract Type:
Full Time
Closing Date: 28 February, 2026
Job Category:
Policy/Performance

Location:

Kettering, United Kingdom
Job Posted Date: 12 February, 2026

We are a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process. We will offer an interview to disabled applicants who meet the essential criteria for the role. (Employment and Disability Service provides bespoke support to individuals facing barriers to employment.) We are proud to be an awarded Gold status employer under the Defence Employer Recognition Scheme.